PICS provides services for NHS patients and support for GPs and primary care networks
We co-create services with GPs and commissioners to meet the health and wellbeing needs of our local communities. Our expert management and administrative support for Practices and Primary Care Networks enables our partnerships to make a difference.
PICS staff work within their own communities to help people live healthier lives, feel better and be active in the community and economy.
We believe clinicians design the most effective care for their patients. Collaborative ways of working builds pathways between primary, secondary, community and social services.
Safe and effective services deliver value for money for the NHS and tax payer. Our work is evidence-led and staff always put patients first.
Our values
The core value ‘We Care’ defines our culture and approach. It is underpinned by six more values which guide how we work everyday.
We form pathways between primary, secondary, social and community care to ensure seamless, integrated care between all the services a patient may use. We are fully connected to relevant local authority, care and health systems in order to share records and ensure prompt referrals. We are a trusted partner.
Our multi-disciplinary teams share their specialist skills so that patients with specific needs benefit from personalised care. Our frailty specialists work closely with teams responding to acute and long term conditions, in the community and in care and residential homes, recognising that people with thin skin respond differently to treatment, for example.
We work closely with consultants in hospitals, GPs, carers, and social care workers to reduce the number of referrals and waits for appointments. Our approach is proven to reduce GP and administrative workloads, reduce hospital admissions, and reduce the costs of care. For example, our award winning Acute Home Visiting Service saved hospitals over £8 million in three years.
Enable independence: We work with patients with respiratory issues, heart failure or diabetes to help them home from hospital, and provide a monitor service to treat heart conditions and avoid further or urgent hospital treatment. We work with older patients and those with complex needs to live independently for longer.
Provide specialist care in the community: We support patients to plan in case of emergencies which prevent them from communicating their wishes for their clinical care and we support them to be where they prefer to be towards the end of their life. The Gynaecology service provides an alternative community setting for first and follow up appointments and appropriate procedures, reaching women earlier and in a more accessible way.
Positively manage long-term conditions: We empower and educate people with long term respiratory conditions to reduce their levels of pain, reduce dependency on drugs and cope with the side effects of those, improving their wellbeing and mental health, and help them feel stronger.
Overseeing local primary care: We oversee GP Practices and health centres, working closely with doctors, nurses and practice teams to drive up the standards of patient care, improve safety and patient experience, and support staff to foster a secure and positive environment. We produce evidence-based governance frameworks, and provide a bank of staff, advice and support to achieve safe, stable and sustainable services. We run clinical projects for our partners, including an award-winning service to care for patients acute, urgent needs in their own homes.
Suppling expert services and teams for GP Practices: We schedule care provision for evenings, weekends and bank holidays to open up appointments for patients at times more convenient for them while keeping running costs for individual practices down. We provide salaried, locum GPs for Practices who need them to continue to run services. We provide independent, evidence-based advices on Practice models, procedures and processes so that GPs can run efficient, integrated services, and design and commission the services they know their patients need.
Non-core members of PCNs: We support and advise Clinical Directors of PCNs with their financial and administrative responsibilities. We recruit and employ staff for the PCNs and are developing clinical supervision models to support them. Our Leadership Team works closely with the PCN Boards to help design and integrate new roles and services within primary and community care settings.
PICS provides professional management services including recruitment, employment systems, finance, training, project and service development and communications. We support federations of approximately 70 General Practices who are within 11 Primary Care Networks in: Ashfield North; Ashfield South; Mansfield North; Rosewood (Mansfield South); Newark; Sherwood; Byron (Hucknall); Arnold & Calverton; Arrow Health (Carlton); Synergy Health; and Nottingham West.
Our people and senior team
Our health and social care staff provide the best standard of care for our patients, their carers and families. Our corporate staff are experts in their fields and also put patients first. Together we are can-do, caring people.
We work collaboratively within a supportive environment, providing constructive feedback to ensure robust clinical services and a culture of continuous learning. Many of our colleagues have decades of experience in the NHS or social care.
Our senior team
Karen Frankland – Managing Director
Karen Frankland joined PICS to provide expert support and advice and became Deputy Managing Director in late 2022, then Managing Director from 1 June 2023.
Karen is a highly experienced leader within Nottinghamshire’s healthcare system, having been co-founder, Deputy Chief Executive and Director of Business, Marketing, IT and Estates at Nottingham CityCare.
Since Karen joined PICS, she has supported staff to deliver sustainable business growth through mentoring, business analysis and change management.
From starting out in the NHS as a receptionist at Strelley Health Centre, Karen is as likely to be in a clinic as a conference room. She believes that teams and organisations are not about one role or one person, saying: “It’s what we can do by everyone connected taking personal responsibility to work as a supportive, productive team and achieve a shared goal.”
Dr Neil Fraser – Medical Director
Dr Neil Fraser took up the post of Medical Director in October 2023. Neil trained at the medical school in Leicester with positions across the midlands, qualifying as a GP in 2007 and working as GP partner at a practice in East Leake. He is a partner with the Village Health Group for three days a week. He has also worked in commissioning and leadership roles, became a GP trainer and completed a healthcare executive MBA.
Neil has enjoyed teaching and training for many years, leading change across Rushcliffe and helping to create PartnersHealth.
“The ethos at PICS matches my own,” explained Neil. “This new position offers a great opportunity to make a difference across the county. The way the organisation delivers health care with a ‘can do’ attitude and through designing innovations, it improves services by putting patients front and centre, using evidence-based care developed by people on the front line.”
Our Partners
To co-create solutions that are fully integrated into the whole system and meet the strategic objectives of the NHS, we are involved in local strategic decision making and planning. We are members of the Nottingham and Nottinghamshire Integrated Care System and Nottinghamshire Nursing and Midwifery Cabinet and we are Board Members for the South Nottinghamshire and Mid Nottinghamshire Integrated Care Partnerships.
We care about ensuring productive and long term relationships with our partners and we invest in partnership working. Our collaborative and federation approach respects the independence and specialist expertise of our partners, and we work together to enhance the health and wellbeing of our shared communities.
Our Partners
- Age UK
- Beaumont House Hospice
- BMI – The Park Hospital Nottingham
- Breathe Easy British Lung Foundation
- Broxtowe Borough Council
- Connect Health
- Connected Nottinghamshire
- Derby Hospitals NHS Trust
- Diagnostic Healthcare
- Health Education England
- Insight Healthcare
- John Eastwood Hospice
- NEMS
- NHS England and Innovation
- Nottingham City General Practice Alliance
- Nottinghamshire Hospice
- Nottingham University Hospitals NHS Trust
- Nottinghamshire & Derbyshire Social Services
- Nottinghamshire Fire Service
- Nottinghamshire Healthcare NHS Foundation Trust
- Partners Health
- Red Cross
- Sherwood Forest Hospitals NHS Foundation Trust
- University of Nottingham
GP services
PICS is proud to work in partnership with the teams at three General Practices surgeries within Nottinghamshire where we are the registered provider for the NHS. We care for approximately 30,000 patients across the Practices, and are proud that their services are all rated as at least Good with the Care Quality Commission. Our federation approach to General Practice celebrates the distinctiveness of each Practice. We work collaboratively with the teams of clinicians, technicians, administrators and patient groups to establish strong foundations and provide a safe and sustainable community service.
- Meden Medical Services, Warsop
- Whyburn Medical Practice, Hucknall
- Hama Medical Centre, Kimberley
PICS also provides a broader primary care service supporting general practices in Nottingham West, Nottingham North and East, Mansfield and Ashfield and Newark and Sherwood for various projects and initiatives, including setting up and mobilising clinical projects and providing governance procedures to ensure transparency and accountability. PICS can offer information on general practice policies and procedures and service redesign.
Where we work
PICS provides a variety of services across Nottinghamshire for a population of over 1 million people and across Nottinghamshire’s Integrated Care System.
| Mansfield North PCN |
| Bull Farm Surgery |
| Meden Medical Services (PICS is a Partner) |
| Oakwood Surgery |
| Orchard Medical Practice |
| Pleasley Surgery |
| St Peters Medical Practice |
| Sandy Lane Surgery |
| Rosewood PCN (Mansfield North) |
| Acorn Medical Practice |
| Churchside Medical Practice |
| Forest Medical |
| Millview Surgery |
| Roundwood Surgery |
| Ashfield South PCN |
| Ashfield House (Annesley) |
| Family Medical Centre (Kirkby) |
| Health Care Complex, Kirkby |
| Jacksdale Medical Centre |
| Kirkby Community Primary Care Centre |
| Kirkby Health Centre |
| Lowmoor Road Surgery |
| Selston Surgery |
| Ashfield North PCN |
| Brierley Park Medical Centre |
| Kings Medical Centre |
| Skegby Family Medical Practice |
| Willowbrook Medical Practice |
| Woodlands Medical Practice |
| Newark PCN |
| Fountain Medical Centre |
| Balderton Primary Care Centre |
| Barnby Gate Surgery |
| Southwell Medical Centre |
| Collingham Medical Centre |
| Hounsfield Surgery |
| Lombard Medical Centre |
| Sherwood PCN |
| Abbey Medical Group |
| Bilsthorpe Surgery |
| Hill View Surgery |
| Major Oak Medical Centre |
| Middleton Lodge Practice |
| Rainworth Health Centre |
| Sherwood Medical Partnership |
| Nottingham North and East |
| Nottingham West |
| Gedling District |
| Arnold and Calverton PCN |
| The Calverton Practice |
| Highcroft Surgery |
| Stenhouse Medical Centre |
| Arrow Health PCN |
| Daybrook Medical Practice |
| The Ivy Medical Group includes Branches at Wheatsheaf Court Burton Joyce, Frankland Road Lowdham |
| Peacock Healthcare |
| Plains View Surgery |
| Unity Surgery |
| Westdale Lane Surgery |
| Hucknall District |
| Byron PCN |
| Oakenhall Medical Practice |
| The Om Surgery |
| Torkard Hill Medical Centre |
| Whyburn Medical Practice (PICS is a Partner) |
| Synergy Health PCN |
| The Jubilee Practice |
| Park House Medical Centre |
| Trentside Medical Group |
| West Oak Surgery |
Quality Accounts and Annual Reports
Annual Quality Account – 2023-24
Annual Report – 2022-23