Our health and social care staff provide the best standard of care for our patients, their carers and families. Our corporate staff are experts in their fields and also put patients first. Together we are can-do, caring people.
We work collaboratively within a supportive environment, providing constructive feedback to ensure robust clinical services and a culture of continuous learning.
Many of our colleagues have decades of experience in the NHS or social care. Read about what they say about working for PICS in the staff survey section below.
Our staff have access to the NHS pension, as well as additional benefits from access to wellbeing, professional networks and training and technological systems.
Our Leadership team
Dr Kelvin Lim, Medical Director, and Alison Rounce, Managing Director, both work at Eastwood Primary Care Centre, and they formed a new company so that they could provide a new service for their patients. PICS has grown from the success of their first innovation, and now has over 300 staff working in 23 services and corporate services.
Alison has worked in primary care for over 26 years, with roles in personnel and recruitment in a local pre-cursor to Primary Care Trusts, then also as Support Manager for a cluster of 12 Practices, and most recently as Managing Partner of Eastwood Primary Care Centre.
She has an MBA, is a Fellow of the Institute of Management, and was awarded prestigious Nottingham Post Women in Business Award for Public Service in 2018.
Ali’s special interests have been in quality assurance, technological innovation and commissioning processes, but her passion is collaborating to develop and deliver sustained, high-quality health services that are integrated and based on new ways of working.
Kelvin is an experienced GP, based in Eastwood since 1991, having qualified from the University of Nottingham in 1986. During this time, he has been part of two successful practice mergers; set up Church Walk as a training practice; and started PICS with Ali.
He is skilled in Healthcare Information Technology (HIT), Family Medicine, Primary Care, Emergency Medicine, and Medicine.
Kelvin has special interests in Respiratory Medicine and Cardiology, and has success with running an acupuncture service in Eastwood for pain relief.
Kelvin believes change and improvement comes from harnessing the passion of health care colleagues to improve the patient journey.
Staff engagement survey highlights
Every year, PICS asks staff to share their feedback of working here and we use the information to continue what we do well, to share best practice across the organisation, and to make improvements.
In the 2019 survey, staff reported higher satisfaction in 17 comparable areas with the NHS, including patient care as a top priority (98%), feeling valued (91%), support from a line manager (93%), and in broader areas of team working, pay and flexible working (between 10-20 percentage points higher than our comparators).
Our job satisfaction scores are 12-22 percentage points higher than our comparators. 92% of staff say they would recommend PICS as a place to work, 93% are satisfied with the support from their line manager, and 96% are happy with the standard of work from PICS in case a friend or relative needed treatment from us. 97% say they are trusted to do their job.
How staff feel about the company, support for their personal growth, and their teams:
- 94% agree they have clear objectives and feel valued during staff appraisals.
- 91% are very enthusiastic about their job.
- 95% received support to access identified development and training needs – 36 percentages points higher than our comparators.
- 91% feel their work is valued by the organisation.
- 88% are satisfied with the support from colleagues.
- 81% agree the organisational values were discussed at appraisals.
- 89% feel respected by their peers, feel that their teams shared common objectives and met often to discuss effectiveness.
More about the survey and results are here Staff news.
PICS is a fantastic organisation to work for. Excellent patient care and fantastic support and training opportunities from a very approachable management team, the level of which I have never experienced before from any other employer.
I love working for PICS. It is such a friendly, supportive environment and people appear to genuinely care about the patients and as such offer high quality care.
“What’s great about working for PICS is that everyone seems to have a genuine desire to provide high quality, safe care to our patients. Both clinical and non-clinical colleagues are positive, enthusiastic and motivated to do the very best job they can.”
I enjoy working with PICs. I feel respected and enjoy the autonomy.
I have a role where I do feel I make a difference.
Working for PICs is fantastic. They really do care about the service users as well as all the staff who provide the ever-expanding range of quality services.
I feel very proud to work for PICS. The Values are important to each and everyone of us and we always put the patients needs at the centre of what we do.
My affection for PICS is enormous. The caring company ethos comes from the people working within PICS and their care and affection is extended to all.