Annual Reports


2020-21: PICS has been a part of the system response to the pandemic while supporting staff, continuing service provision, and expanding to support care in the community and reduce pressures on GPs and hospitals. The expansion of corporate services and investment in our estate and technology has continued to match growth, alongside our strategic and professional support of PCN Clinical Directors as they build new teams and manage fast paced growth with increasing budgets, responsibilities, and liabilities. Find out about the detail in our Annual Report summary 2020-21.

“We will build on the hard-won successes of the past year to secure a sustained role in system-level decision making.” Alison Rounce, Managing Director.

“This year, we’ve risen to all the challenges while continuing to hold dear to our values of excellent care and of making patients the centre of everything we do.” Kelvin Lim, Medical Director.

2019-20: It was an exciting and challenging year. In 2019, we responded as a sector to the NHS long-term plan, and supported the launch of Primary Care Networks and Integrated Care Systems. PICS has thrived in this new environment, that closely models our own mission to co-create personalised, integrated, community-level care for patients. The beginning of 2020 was dominated by the coronavirus pandemic. Our absolute priority was patient and staff safety, implementing infection prevention and control and creating new ways of working to continue care for our most vulnerable and in need communities. Read the full 2019-20 report.

Quality Report

2022-23: Welcome our fourth annual quality account, a report on our work to continuously improve the quality of our services. We are proud to be able to share with you the fantastic work that our staff, patients, and carers have completed together. ‘We care’, is the core value driving delivery of high quality, evidence based services that are safe, responsive and put patients first. PICS 2022-23 Quality Report2022-23 Quality Account Insert – PICS

2021-22: This is the third annual quality account PICS has produced and highlights our achievements between April 2021 and March 2022. Staff and patient satisfaction are key to successful services and we demonstrate high levels of these during a fast-paced expansion while continuing to manage the challenges presented by Covid-19. We have strengthened our  governance structure to embed a positive safety culture, alongside our can-do approach and commitment to innovation. Find out about how we’ve done this, and what our priorities for the upcoming year are here: PICS 21-22 Quality Report.

2020-21: This Quality Report from PICS covers April 2020 to March 2021 through numerous periods of lockdown due to the Covid-19 pandemic. The report describes our work to improve the quality of care we provide to our patients, their families and carers. It also sets out our aims and ambitions for 2021/22 as the NHS recovers from the pandemic, demonstrating our commitment to good clinical outcomes and high levels of patient safety and experience. PICS 20-21 Quality Report.

2019-20: Our inaugural Annual Quality report detailed work to ensure excellent standards of care between April 2019 to March 2020. We also set out our ambitions to ensure our core value, We Care, is embedded and integral to everything we do as our company grows. Our key priorities are to deliver high quality services and good clinical outcomes for patients at every level of the organisation. Read it here: PICS 19-20 Quality Report.

Gender Pay Report 2021

Gender Pay Report 2021.





Annual report cover image
Cover image of the Quality Report 20-21
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